Assessing Corporate Culture - Southwest Airlines

Formal Statements about the Organization The Mission of souwest Airlines is inscription to the highest quality of client Service delivered with a sense of warmth, friendliness, case-by-case pride, and Company Spirit. ( southwest, 2005). south-west Airlines mission didactics (attached) is unique beca affair the didactics focuses on the employees as the primary customer. Without the employees, the entire mission statement falls apart. Southwests school of thought of Happy employees make golden customers (Southwest, 2005) is one of the primary reasons for the airlines success. If the employees atomic number 18 happy, their attitudes crest reflect how they feel. This reflection of happiness can be seen by the customers. It gives them a feeling of comfort and puts their minds at ease. We will non tolerate bad treatment of our people. (Taylor, 2005) is a actually in good order rates statement. This statement lets the employees kat once how valuable they ar to the com pany. It also lets the customers know who is in charge and deters customers from overstepping their boundaries. Southwest, A emblematic representation of freedom is Southwest Airlines vision statement. (Southwest, 2005). Southwest has veritable is last by giving its employees the freedom to be halcyon and peach their minds. The company delivers its vision of freedom to its customers with advertisements that suggest the customer is now free to move about the country.

Physical schoolplace or Work Environment Southwest Airlines has been successful because management realizes the value of its employees, and provides an av enue for them to let their ideas cabbage to! the top. The physical workplace for Southwest Airlines employees varies from the cockpit to the boardroom and everything in between. In the sports stadium of customer utility Southwest Airlines has stepped outside of the box by allowing employees to wear non-traditional clothing, and use a non-scripted approach to communicating with customers. Southwest is the only... If you want to give way a full essay, order it on our website: OrderCustomPaper.com

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